Policies

Information Collection:
At Al Wadi Industrial Company, we collect specific information from individuals and companies to effectively provide our services. This information includes:

Personal Information: Such as name, address, phone number, and email.
Business Information: Such as company name, business address, and financial information.
Use of Information:

We use the information we collect to provide our services and meet our customers' needs.
We may use the information to improve our products and services, and to customize the experiences and offers we provide.
We do not sell or rent personal information to third parties.
Information Protection:

We take appropriate security and administrative measures to protect information from unauthorized access, illegal use, loss, or damage.
We retain information only for the period necessary for business purposes in accordance with applicable laws.
In the Event of Company Transfer:

Information of companies and individuals will be transferred to the new owner or new partners of the company.
Individual Rights:

Individuals have the right to access and correct the information we hold about them if necessary.
Individuals can also request the permanent deletion of their information from our records.
Contact Us:

For any inquiries about the privacy policy or information processing, please contact us via the specified email or phone number on our website.

We respect the privacy of our customers and partners and are committed to protecting the information we collect and process in the best way. Please review this privacy policy regularly for any updates.

Last Updated: June 2024

Welcome to the terms of use for Al Wadi Industrial Company. Please read these terms carefully before using or browsing our website or using our services. By using our website or services, you agree to these terms in full and without exception.

Website Use:

The Al Wadi Industrial website may only be used for lawful and legitimate purposes in accordance with these terms.
The use of the website in ways that conflict with local or international laws is prohibited.
Content:

The Al Wadi Industrial website retains intellectual property rights for all content available on the site, including texts, images, graphics, audio, and videos.
Copying, transferring, distributing, publishing, or using any part of the content without prior written permission from Al Wadi Industrial is prohibited.
Links to Other Sites:

The Al Wadi Industrial website contains links to other sites for user convenience. Al Wadi Industrial is not responsible for the content, policies, or practices of these sites.
Warranty and Liability:

The Al Wadi Industrial website offers content and services "as is" without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
Al Wadi Industrial is not responsible for any loss or damage resulting from the use or inability to use the website or services provided through the site.
Modifications:

Al Wadi Industrial reserves the right to modify these terms at any time without prior notice. Users should regularly review these terms to stay informed of any changes.
Contact:

For any inquiries or comments about the terms of use, please contact us via the contact details available on our website.

Thank you for using Al Wadi Industrial Company's services. Please visit our website regularly for updates or modifications to these terms.

Warranty Terms for Al Wadi Industrial Company

Last Updated: June 2024

General Warranty:

Al Wadi Industrial Company offers its products and services according to the highest possible standards and quality.
All products are guaranteed to be free of material and industrial defects upon receipt by the customer, unless otherwise explicitly stated.
Warranty Period:

The warranty period varies depending on the type of product or service provided and is clearly specified in the warranty documents, on the invoice, or in the contract.
Customers should check the warranty terms and period before using the product or service.
Warranty Exclusions:

The warranty does not cover any damage or defect resulting from misuse, negligence, accidents, or damage caused by external forces or unforeseen events.
Other exclusions may apply for specific uses or applications of the products.
Warranty Claims:

In case of a defect in a product or service under warranty, the customer must contact Al Wadi Industrial Company as soon as possible.
Warranty claims are processed based on the warranty terms and in accordance with the company's policy.
Liability Limits:

Al Wadi Industrial Company's liability under the warranty is limited to repairing or replacing the defective product or re-providing the defective service.
The company is not liable for any indirect damages or consequences of using the products or services.
Modifications:

Al Wadi Industrial Company reserves the right to modify the warranty terms at any time without prior notice.
Customers should regularly review the warranty terms to stay informed of any new amendments.
We hope these terms are clear and comprehensive. For any additional inquiries about the warranty terms, please contact us via the information available on our website.

Shipping and Customs Terms

1. Shipping

1.1. Shipping Duration
We strive to provide shipping as quickly as possible. The shipping duration depends on the customer's geographical location and the chosen shipping method.

1.2. Shipping Methods
We offer several shipping options, including land, sea, and air freight. Customers can choose the method that suits them when placing the order.

1.3. Shipping Costs
Shipping costs depend on the weight and size of the products and the customer's geographical location. Shipping costs will be calculated and added to the final invoice upon order completion.

1.4. Shipment Tracking
The customer will be provided with a tracking number for the shipment after the shipping process is completed. The customer can track the shipment status via the selected shipping company's website.

1.5. Delivery
We ensure the delivery of the shipment to the address specified by the customer. The customer must verify the address accuracy before completing the order.

2. Customs and Duties

2.1. Customs Fees
Shipments may be subject to local customs duties and taxes according to the laws in the receiving country. The customer is responsible for paying any due customs fees or taxes.

2.2. Customs Declaration
We handle all customs declaration procedures related to the shipment. The customs declaration may require some documents that the customer might need to provide to the relevant authorities.

2.3. Customs Delay
Customs procedures may cause delays in shipment delivery. We are not responsible for any delays caused by customs procedures or any additional inspection by customs authorities.

2.4. Shipment Return
In case the shipment is refused by customs authorities or if the customer is unable to pay the customs fees, the customer bears the costs of returning the shipment and any additional fees that may be incurred.

3. General Terms

3.1. Cancellation and Modification
The customer can cancel or modify the order before the work process begins. After starting the work, the order cannot be canceled or modified, so we urge the customer to ensure all order details, customs procedures, and other requirements before starting the work.

3.2. Local Policies
Customers should check the local policies and laws related to shipping and customs in their country before completing the order.

3.3. Delivery and Communication Information
If the information and data provided by the customer are inaccurate or faulty, including but not limited to (shipment, address, contact details, delivery method, and customs declaration information), the customer bears full responsibility for any resulting additional costs, shipment return costs, delay taxes, or retrieving the shipment from the shipping center, etc.

Payment Policy for Al Wadi Industrial Company

1. Introduction
This policy outlines the rules and procedures related to the payment process at Al Wadi Industrial Company to ensure that financial transactions are carried out efficiently and transparently, protecting the rights of both the customers and the company.

2. Accepted Payment Methods
Al Wadi Industrial Company accepts the following payment methods:

Bank transfer
Credit and debit cards
Cash payment
Online payment (electronic payment gateways)
3. Payment Terms

Payment on Demand: Customers must pay upon receiving the invoice unless different payment terms are agreed upon in advance.

Advance Payment: For certain special or large orders, the company may require a partial advance payment as follows:

First installment: 50% of the product value
Additional installment: 25% of the product value upon order completion and preparation for shipment
Final installment: 25% of the product value after delivery of the shipment to the customer's address
Grace Period: The company grants a grace period of [60] days from the invoice date to settle due payments.

4. Payment Procedures
Customers must send payment details (transfer number, electronic payment confirmation) to the accounting department via email or contact number.

5. Late Payments
In the event of a late payment beyond the specified period, the company does not impose a late fee [interest rate] on the outstanding amount for each day of delay. However, the company reserves the right to take legal action to collect the dues.

6. Refunds
Refunds can be requested in certain cases, such as invoice errors or order cancellations before the order begins. Refund requests are processed within [7] business days from the date of the request.

7. Communications and Inquiries
For any payment-related inquiries or issues, please contact the accounting department via phone or the company's email.

8. Amendments
Al Wadi Industrial Company reserves the right to amend this policy from time to time. Customers will be notified of any changes via email or through the company's website. This policy is part of the general terms and conditions of Al Wadi Industrial Company, and customers must read and understand it before making any financial transactions with the company.